Fronde

Fronde partners with charity organisation Chinese New Settlers Services Trust to take their workforce to the Cloud. It was becoming increasingly obvious to the organisation that they needed to streamline their systems, and have better technology tools to keep up with their growing business needs and efficiency.

CNSST identified Salesforce as its preferred technology to support its CRM requirements; it is the leading CRM with an excellent package for non-for profits, and CNSST also wanted to use the opportunity to innovate with cloud technologies, which would enable the them to reduce time and cost to bring services to the community.

CNSST engaged Fronde to develop the required Salesforce solution. The solution was delivered in just five weeks, using an iterative Agile approach of one week design-build-test cycles, using only Service Cloud out-of-the-box functionality. It supports the needs of both Employment Enterprise Team and Social Work Team by sharing only the need to know information among teams. The main reason is to protect client privacy and be compliant with the confidentiality agreement CNSST sign with clients. The solution is also intuitive and easy to use, it provides a central and historical view of client engagement with CNSST, so it is easier for the team members to manage cases and provide quality service.

 

“I can already see that Salesforce is going to make this process a lot more efficient and consistent, I can focus more on our clients rather than the internal paperwork and manual analysis. This is going to help us continually improve our services to our clients.”

Joanna Jensen, and Scott Huang, CNSST Social Work and Employment Team Leads.