NetSuite offers Mad Pizza the platform to grow in the most efficient way possible. It aligns all operations and eliminates the risk of major disruptions due to IT updates in the future.
In 2005, Mad Pizza was created following a trip by founder William Matthews across Europe in his quest to experience and bring home the best in flavours, ingredients and produce.Today, Matthew’s quest and vision has grown from one original pizza joint in Darlinghurst, to six locations across Sydney with plans to open more Mad Pizza restaurants.
Dining at Mad Pizza is an experience. It means having a mad, fun time while enjoying both authentic Italian and Australian flavours on super-thin and healthy pizza bases. Australian, privately-owned and managed by a team of in-store and head office personnel - customers are guaranteed the same dining experience no matter which location they choose.
However, running a group of restaurants under one, well defined, and unique brand name is no easy feat. It requires operation processes to be the same, no matter the location, in order to create business efficiencies, visibility and a consistent customer experience.
Mad Pizza quickly recognised that their existing operational processes and IT system were restricting them rather than supporting their business goals. Systems were operated independently of each other, which meant that a large portion of time had to be invested in system maintenance and updates. Operational processes were not streamlined across each restaurant, head office and the warehouse.
Mad Pizza partnered with Fronde to help find the most suitable operations management solution. While testing a range of systems, both from a head office and in-store point of view, NetSuite was found to be the most suitable, based on its unique capabilities, local service support, proven benefits and easy to use, customisable features.
NetSuite is a cloud-based, integrated business management system that provides a platform to manage front- and back-office processes including accounting, customer management, e-commerce and distribution.